Scaling virtual care without starting from scratch

A proven model for observation, surveillance, and virtual nursing built for reliability, not experimentation

Health systems are under constant pressure to expand access, improve safety, and support nursing teams, all while managing staffing constraints and rising costs. Virtual care has become an essential part of the solution, but success depends on more than technology alone. Just like in traditional care, people and planning are at the core of a strong virtual care program.

Parkview’s virtual care services offer a proven, practical approach to help organizations deploy and scale virtual care capabilities. By partnering with Parkview, health systems can quickly implement patient-centered workflows, strengthen clinical oversight, and improve efficiency without building every component from scratch.

A common starting point is Parkview’s virtual observation service, which provides remote monitoring for patients at higher risk for falls or safety concerns. Using camera-enabled observation and standardized escalation workflows, this model reduces reliance on in-room sitters while improving safety. Built-in reporting and dashboards allow leaders to track performance and continuously optimize outcomes.

Parkview’s surveillance nursing service adds another layer of clinical support. By combining predictive analytics with experienced virtual nurses, this model helps identify and respond to patient risk earlier. Virtual nurses serve as a “human in the loop,” interpreting clinical signals, prioritizing action, and coordinating with bedside teams in real time. The result is more consistent escalation, reduced alert fatigue, and earlier intervention for patient deterioration.

To further reduce the burden on bedside teams, Parkview’s virtual nursing admission assistance service supports key admission tasks such as medication history review, care plan initiation, and patient education. This helps streamline workflows, improve throughput, and create a more consistent experience for both patients and staff. Over time, organizations can expand into blended care models that combine virtual and in-person roles, supporting staff at the top of their license and creating more sustainable staffing approaches.

For organizations evaluating virtual care, a structured approach to implementation is key:

·       Identify priority use cases based on safety, staffing, and throughput needs.

·       Align stakeholders early across clinical, operational, and IT teams.

·       Establish the technology and workflow foundation for monitoring, communication, and documentation.

·       Define success metrics and governance to track performance and guide improvement.

·       Plan for scale as adoption grows and needs evolve.

Virtual care is no longer an experiment. It is a practical, proven way to address today’s challenges around access, safety, and workforce sustainability.

UpVia Health builds on the same proven virtual care model developed by Parkview Health, offering a clear path to expand capacity without starting from scratch. By supporting observation, surveillance, and virtual nursing, UpVia helps standardize workflows, improve patient safety, and give bedside teams more time to focus on direct patient care.

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